# 如果工務人員不小心將報修案件點選「結案」，可以反悔或退回嗎？

可以。售服系統有「重置報修」的功能，在售服系統> 工務報修紀錄 頁面，可以將「已結案」的案件狀態回復為「修繕中」。

<figure><img src="/files/YwPxhmuV4hFlx71Mfm55" alt="" width="563"><figcaption></figcaption></figure>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://susanl.gitbook.io/ke-hu-wen-da-ji/shou-fu/chang-jian-wen-ti/ru-guo-gong-wu-ren-yuan-bu-xiao-xin-jiang-bao-xiu-an-jian-dian-xuan-jie-an-ke-yi-fan-hui-huo-tui-hui.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.