# 客戶報修-批次新增報修

<mark style="color:$warning;">客戶在進行報修時，有多處問題想要回報，可以使用</mark> <mark style="color:$warning;"></mark><mark style="color:$warning;">**多筆報修**</mark> <mark style="color:$warning;"></mark><mark style="color:$warning;">功能進行回報。</mark>

#### 路徑：

【登入報修】客戶端頁面 > 登入系統後，點擊 **客服報修** 按鈕

【訪客報修】客戶端頁面 > 點擊 登入頁底部 **訪客報修** 按鈕

***

#### 操作方法（以 訪客報修 為例）：

1. 點擊 登入頁底部 **訪客報修** 按鈕
2. 輸入 **戶別資訊**、**聯絡人資訊**

<figure><img src="/files/isbkmtUY61bYyVI8LRFy" alt="" width="563"><figcaption></figcaption></figure>

3. 前往 **多筆報修** 頁面
4. 點擊 **+新增報修** 按鈕 ，開始新增報修&#x20;

<figure><img src="/files/VxQar4weylxiJuUkGtRD" alt="" width="563"><figcaption></figcaption></figure>

5. **輸入報修詳細**：報修資訊、報修說明、報修照片/影片近照、報修照片/影片遠照，輸入後點擊 **儲存** 按鈕，即完成新增一筆報修。

   <figure><img src="/files/ykM7701gwsKptRnAkfIz" alt="" width="563"><figcaption></figcaption></figure>
6. **輸入報修日期**：點擊 **下一步：報修日期** 按鈕，選擇日期、輸入報修補充說明、可聯繫時段。下一步，進行資料確認。

   <figure><img src="/files/e1USAitbJFu6tb3RwRac" alt="" width="563"><figcaption></figcaption></figure>
7. **確認報修資訊 ＆ 完成報修**：確認資訊頁面上報修資料是否完善，點擊 **確認送出** 按鈕，客戶即完成報修。

{% hint style="info" %}
滿意度問卷需於系統進行設定後啟用，客戶將會於完成報修後填寫問卷。\
問卷設定請參考：[如何設定與開放客戶滿意度問卷調查題目？](/ke-hu-wen-da-ji/shou-fu/shou-fu-man-yi-du-wen-juan/ru-he-she-ding-yu-kai-fang-ke-hu-man-yi-du-wen-juan-diao-cha-ti-mu.md)
{% endhint %}

<figure><img src="/files/BuItTlLt7NzERzz7GeC4" alt=""><figcaption></figcaption></figure>


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