# 售服人員如何將報修轉為工務處理？(以App操作)

#### **路徑：** 

【App】 售服系統 > 報修列表

***

#### **操作方式：**

1. 前往 **報修列表** 頁面：登入系統後，選擇建案，前往 **售服系統 > 報修列表** **。**

   <figure><img src="/files/VzxPsGPDNdrO7N5CU9Tk" alt=""><figcaption></figcaption></figure>

2. 轉工務報修：前往該筆報修，點擊畫面下方 **轉工務報修** 按鈕。

   <figure><img src="/files/WH1wFSxLKpRGpAJdpSaz" alt=""><figcaption></figcaption></figure>

3. 於 **工務報修單** 視窗輸入報修資訊：
   1. 工務負責人（工務主管）：選擇工務負責人，工務人員將進行後續維修作業。
   2. 案件分級：緊急、一般、專案。
   3. 售服人員：選擇售服負責人。
   4. 售服回應：發送報修相關通知給客戶。提供 **預存回覆** 功能，可預存多筆回覆內容。

      <figure><img src="/files/sHP48e0K5gGqflDmrhYF" alt=""><figcaption></figcaption></figure>

4. 確認填寫資訊正確無誤後，點擊畫面下方 **轉工務報修** 按鈕，即完成轉工務報修作業。

   <figure><img src="/files/Z4YiKcwxlXEl7GcVPjnI" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
工務人員後續可於 **售服系統>報修列表** 頁面，進行查看、派工與結案作業。
{% endhint %}


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