# 售服人員如何直接結案報修？(PC/App)

#### **路徑：** 

【路徑一 - PC 】售服系統 > 客戶線上報修  

【路徑二 - PC】 登入系統後，點擊畫面右上方 報修總表 按鈕

【路徑三 - App】售服系統 > 報修列表

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#### **操作方式（以 路徑一 -PC 為例）：**

1. 前往 **客戶線上報修** 頁面：選擇建案後，進入 **售服系統 > 客戶線上報修。**

   <figure><img src="/files/WrI0a7dkLc3qcjCS8TjV" alt="" width="563"><figcaption></figcaption></figure>
2. 在該報修右側，點擊 **售服結案**（![](/files/8CRW0C6Kj40d6hwqIWZC)） 按鈕。
3. 在 **售服結案** 視窗，輸入 結案人員 與 結案回覆。
4. 確認輸入的資訊無誤後，點擊視窗右下綠色 **送出** 按鈕，即完成售服結案。

<figure><img src="/files/OeoY2EoXz55JuevEJX7O" alt="" width="563"><figcaption></figcaption></figure>


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